**See attachments to learn how you can save $100 on your membership rate in the month of May!
“Customer-Centric Selling & Servicing – How Easy Are You To Do Business With?”
Too many sales “pitches” are just that – pitches on features to customers who may or may not need or want those features. Too many customers today say that salespeople are not tuned in to what they need. Customers are tired of “one size fits all” approaches. They are also fed up with lackluster customer service efforts, broken promises, etc. Do they have to jump through too many hoops just to get things done with your company?As a salesperson, business owner/entrepreneur , service manager, or invested partner, you will see much better results in your sales and revenues through sharply focused “customer-centric” efforts.
Gary Hernbroth, chief motivating officer of Training for Winners (trainingforwinners.com), has been invited back to speak to our chapter after his entertaining and enlightening presentation on “Personal Branding” last year. This time, Gary will be bringing his time-tested and successful “4 P’s” method of insuring that you and your business are stacking up to the watchful eye of customers who have lots of choices in this economy. By hitting on all four of these cylinders, you’ll increase your sales and customer service levels, and make it easier for them to buy from you.
Key take-aways will include:
- Identifying the 4 major areas of scrutiny that “touch” your customers the most, and why it matters to them
- Action-planning advice on getting traction with your team to improve your organization in the 4 P’s
- Coming to terms with the biggest “exposures” your or organization has, and how to make them solid for your customers
Menu
Hors d'Oeuvres
Italian Antipasto
Gourmet Cheese Assortment
Spinach and Feta Phyllo Bites
Grilled Scallions Wrapped in Thin Beef, Teriyaki
Coconut Shrimp with Mango Dip
Chef Attended Stations
Roast Prime Rib of Beef
Tortellini with Roasted Red Pepper Sauce
Ravioli with Porcini Cream Sauce
Warm Garlic Bread
Dessert Display
Assorted miniature desserts
Sponsors
Art in Bloom | Creative Coverings | focusphotoTahoe | Silver Legacy Resort Casino
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